Returns

14 days from receiving the shipment.
Christmas gifts: by January 7th.
The return policy also applies to sale items. Exchange rights apply to regular-priced products/orders of at least €59 (Mainland Finland/Baltics).

Handle the product carefully.
Do not remove product tags! A removed tag indicates the product has been used.
Keep the original packaging.
The product must be unused and clean to receive a full refund.
If you want to exchange or the product is incorrect/defective, contact our customer service before returning.

Include the return form or a note (with your name) from your order inside the package.
Cover the original address label! Use a new label or marker to hide the old one.

Pack products in a shipping-safe package (original white/black shipping bag or similar).
The package must not exceed the original shipment size.
All items being returned must be packed together in one shipment.
Do not tape or staple inner packaging.

Finland and Baltic countries €4.99 (free exchange for orders/products over €59 at regular price)
For international returns (including Åland), the customer covers Express return costs.
If the order value after return falls below €59, original shipping costs will also be charged.

Use the same shipping provider as in the original order or Posti. Posti returns are currently the fastest.
Take the package to a service point or locker
- Posti: Return to a Posti service point or locker. Use the provided return label or create a Helposti code on Posti's website posti.fi/palauta-paketti" target="_blank">Return Package. You will need the original tracking number or contract number 685870. posti.fi/lahettaminen/paketit/pakettiautomaatit" target="_blank">Locker instructions
- Matkahuolto: Return to a Matkahuolto service point/locker. Create an activation code on Matkahuolto's website matkahuolto.fi/palauta-paketti" target="_blank">Return Package. You will need the original tracking number. If returning via Posti, see the instructions above. matkahuolto.fi/paketit/nain-kaytat-pakettiautomaattia" target="_blank">Locker instructions
- PostNord: Return to a PostNord service point/locker with the provided return label. You may also return via Posti using the instructions above. postnord.fi/vastaanota/palautukset/" target="_blank">Locker instructions
If you returned the package directly at the service counter, wait for a receipt and keep it until the return is processed. Without a receipt, we cannot refund a lost shipment.

Refunds are made using the same payment method as the original order. Invoice totals will be updated. Processing time is usually 1–5 business days after receiving the return.
The returned product must be in resalable condition.
The product is not returnable if it has hair, pet fur, odor, or dirt.
If the product has been used or is dirty, 25–100% depreciation may be deducted from the refund.
Any customs fees are not refunded.
Partial packages are not refunded.

Including a photo of a defect speeds up complaint processing.
The right to complain does not cover damages caused by wrong washing, wear, external factors, or color differences between product batches.
An uncollected package will incur a charge of approximately €20, covering shipping and return costs. If the same customer fails to collect multiple times, the account may be closed.
Follow the shipping instructions carefully to receive the full refund.

No separate cancellation notice is required. A return according to the terms counts as a cancellation.
If your order has not yet been processed/shipped, you can cancel by notifying us via email.